My Audibel
Leap connectivity barriers in a single app
My Audibel
Designed with the input of hearing aid wearers, My Audibel pairs with Vitality AI and Intrigue AI hearing aids to help your patients enjoy greater listening moments, improved well-being, and easier everyday living — all from the palm of their hand or wrist with all new Apple Watch compatibility.
User friendly and easy to read, My Audibel allows patients to:
- Adjust hearing aid settings, stream calls, and even find lost hearing aids with a variety of hearing control features.
- Accurately count steps, track engagement, and help achieve well-being goals.
- Translate languages, set reminders, and take advantage of an array of features that make life easier.
A few of My Audibel’s many features
My Audibel app setup
Below are step-by-step instructions on how to set up and connect your patients’ hearing aids with the My Starkey app. Check their phone compatibility from a list of compatible devices below.
Apple Device
- Open the App Store®.
- In the search box type "My Audibel."
- Tap GET to download the app to the Apple device.
Android Device
- Open the Google Play™ store.
- In the search box type "My Audibel."
- Tap INSTALL to download the app to the Android device.
Follow the instructions below to connect your patient’s hearing aids to their Apple or Android device. If the hearing aids ever lose connection to their device, repeat the instructions below to reconnect.
Apple Device
1. Tap the Settings icon. Select Accessibility > Hearing Devices. (If the Bluetooth toggle shows OFF, move it to ON.)
2. Turn the hearing aids OFF and then ON to activate pairing mode.
3. Under MFI Hearing Devices you should see the patient’s hearing aids (e.g. “Jane’s hearing aids”). Tap this.
4. A dialog box pops up for each hearing aid (RIGHT and LEFT). Tap Pair for each dialog box. Pairing is complete.
Android Device
1. Tap the Settings icon on the device.
2. Ensure Bluetooth is on.
3. Turn the hearing aids OFF and then ON to activate pairing mode.
4. Open the My Audibel app. Tap GET STARTED to begin.
5. Have the patient review the terms of use: This includes End User License Agreement and privacy policy. Tap ACCEPT to continue.
6. Pair and connect your patient's hearing aids. Follow the prompts:
- The app will ask permission to use location services to locate the hearing aids. Tap ALLOW.
- When a pair of hearing aids is found, the app will prompt you to confirm they are your patient’s. Tap PAIR.
- You’ll be asked to link the My Audibel app with the hearing aids. Tap ALLOW.
Apple Device
Open the My Audibel app. You’ll then be prompted to set up. Tap Get started to begin.
1. Review the terms of use with the patient: This includes End User License Agreement and privacy policy. Tap Accept to continue.
2. Connect the patient’s hearing aids. Follow the prompts to set up and connect the hearing aids with the app:
- Ensure the hearing aids are charged and powered ON.
- Tap Continue.
- Once the app finds your patient’s hearing aids, a congratulations message appears. Tap Continue.
If the app cannot locate the hearing aids, ensure Bluetooth is ON and the hearing aids are paired to the device. Return to STEP TWO: Connect the hearing aids to the compatible device.
3. Sign in to the app. Have the patient create an account:
- Provide an active email address.
- Create a password following the guidelines and sign in.
4. Get onboarded. The app will show a short series of permission screens:
- Read the descriptions.
- Tap Allow or Continue.
- Review the app home screen overview and get to know the key features.
- Tap Got it.
They’re all set to start using the app.
Android Device
If more than one hearing aid is found, you will see a list. (If your patient wears 2, both a left and right will appear.) Select the box(es) next to the hearing aids. Tap CONNECT.
NOTE: Pairing can still be done through the Bluetooth menu of your patient’s device, if they prefer.
Once the hearing aids are confirmed, a congratulations message appears. Tap CONTINUE.
5. Sign in to the app. Have the patient create an account:
- Provide an active email address.
- Create a password following the guidelines and sign in.
6. Get onboarded. The app will show a short series of permission screens:
- Read the descriptions.
- Tap ALLOW or CONTINUE.
- Review the app home screen overview and get to know the key features.
- Tap GOT IT.
They’re all set to start using the app.